Return Policy

When a refund applies

• You can request a refund if the product is not as described.
• If the product was downloaded or viewed by you and fully matches the description on the product page, then no refund is provided.

Please read the product description carefully before purchasing.

Returns are handled case by case, and the starting point is always the product description. Because thumbnails are delivered as finished cover art for YouTube videos, a refund is generally not available once the files have been downloaded or viewed and they fully match what was advertised. Reading the description carefully before buying also makes it easier to compare the brief, the intended style and the final result against your own channel needs. Questions about an existing purchase can be sent to the support address listed on this page, and including order details plus a clear reason helps the case be reviewed faster.

Understanding how finished thumbnails reach you can make the return process less confusing. Once a cover is delivered, the file is matched against the agreed format and the agreed brief, and that comparison is what determines eligibility for a refund. Since the work is created specifically for each video, with attention to click-through rate, curiosity and readability at small sizes, a claim that the design does not match the listing is best supported by pointing to the specific differences. Keeping the order reference and any supporting notes together will speed up a review of the request.

Contacting us

If you would like to contact us to understand more about this policy, or wish to raise a question about a purchase, write to alex@deskillss.net. Include the order details and the reason for your request so the case can be reviewed.